The story
Gurugram's services boom began in the late 1990s when GE set up a back-office centre here and DLF built office parks close to Delhi's airport. Call centres and BPM firms followed, then IT companies, consulting firms and global capability centres. Cyber City, Golf Course Road and the Sohna Road belt now hold many company headquarters. The city's growth has outpaced its roads, drainage and water supply.
In numbers
In FY 2020-21, STPI-registered units under STPI-Gurugram's jurisdiction (Haryana, Punjab, Himachal Pradesh, Rajasthan and Jammu & Kashmir) contributed ₹25,228.05 crore of IT/ITeS/ESDM exports.
STPI — About STPI-Gurugram · 2021During 2014-15, STPI-Gurugram contributed ₹17,857.69 crore of IT/ITeS exports.
STPI — About STPI-Gurugram · 2021
Ways in for a newcomer
- Staffing, training and payroll services for IT and BPM firms
- Office facility management, cafeterias and transport
- Small software or digital-marketing studio serving corporate clients
- Co-working spaces for startups
Problems the cluster faces
- High office and housing rents
- Traffic, waterlogging and water shortage
- Attrition and wage competition
- Automation reducing entry-level BPM jobs
Businesses to start here
IT Support and Managed Services →Mobile App / Software Development Studio →Digital Marketing Agency →Animation Production Studio →